"Support and Policy"

Support Policy

At Achyuta Software Private Limited, we are committed to providing exceptional support to our clients. Our support policy ensures that customers have access to reliable assistance whenever they need it. Below are the key details of our support services:

1. Support Availability

Business Hours: Our standard support hours are from 8 AM to 8 PM, Monday to Saturday.

After-Hours Support: For critical issues, after-hours support is available based on prior agreement.

2. Support Channels

Email Support: Reach us at info@achyutagroup.com.

Phone Support: Call our support line at 08069409499.

Online Chat: Live chat support is available on our website: www.achyutagroup.com.

3. Response Time

Standard Inquiries: We aim to acknowledge and respond within 24 hours during business hours.

Critical Issues: Urgent issues will receive a response within 1 hour.

4. Support Coverage

Technical Support: Assistance for technical issues related to our products and services.

Software Updates: Regular updates and patches to ensure optimal performance.

Training & Consultation: Training sessions and consultations for effective software utilization.

5. Service-Level Agreements (SLA)

Our support operates under a Service-Level Agreement (SLA), ensuring prompt issue resolution based on priority levels.

Details of the SLA are available in your service contract or upon request.

6. Support for Non-Clients

We offer limited support for general inquiries, even for non-clients. Contact us to learn more about our offerings.

7. Support Ticket System

All support inquiries are logged through our ticket system. You will receive a unique ticket number and regular status updates.

8. Escalation Procedure

If an issue remains unresolved within the expected time, it can be escalated to a senior support manager for a faster resolution.